Shipping, Warranty and Returns Policy
Delivery to nominated cities only.
The delivery address for bathroom pod and shower cubicle orders must have the capability to unload the goods by forklift. If no forklift is available then another delivery site must be nominated. The goods can also be collected from our freight depot in the nominated city. The goods can also be ‘on forwarded’ to another location or town within the state, this will be at additional cost, please enquire with our sales team for details.
Orders are generally dispatched within 7 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia.
Customer Service Policy
Add-A-Bathroom is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames from dispatch are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Please choose carefully before you buy.
If you have any issues relating to the product please contact us immediately on 1300 559 121 before taking any action. Please do not return goods for any reason without consulting us first so we can make the correct arrangements.
For faulty products, Add-A-Bathroom offers a 7 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to our high level of customer service, we will always endeavour to keep customers happy and satisfied. If the goods are received damaged in freight then this damage must be reported to Add-A-Bathroom within 24 hours of receiving the goods.
If your product is faulty, it will be replaced with an identical product or part. If we cannot replace the product or part, we will offer you the option of waiting until a replacement is produced, choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard delivery fees may apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days (subject to stock availability) from the date we receive the faulty product.
When returning your product, please make sure you provide the following details before taking any action:
•Your full name
•Your order number
•Reason why you wish to return the product
•Your instructions informing us how you would like the issue resolved.
Please include a copy of the original order confirmation or invoice you received with your product. If you haven’t previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should we need to contact you.
For a PDF detailing our warranty information click here: Warranty doc 2019
For a PDF detailing our cleaning information click here: cleaning instructions 2019